HOMESTORE FREQUENTLY ASKED QUESTIONS

How does HomeStore work?

We deliver a flat packed storage unit to your property, we will then assemble it in a suitable location and leave it there for you to store your belongings in for as long as you need. When you have finished storing your belongings, we will disassemble and collect the empty storage unit.

Do I have to load the unit myself?

This depends on what you prefer. You can either load the storage unit yourself, or our professionally trained loading experts will assist you with that. We provide both self-storage loading and unloading services, so you wouldn’t have to stress yourself much with the physical side.

How big are the units and what do they weigh?

Our useful size guide can provide guidance on unit size.

How big are the units and what do they weigh?

If you are storing the unit at your home then ideally the rear garden, patio or driveway, but primarily somewhere with hard, level ground. We can set the units up on uneven ground, but that would need to be agreed with us prior to the installation of your unit as additional materials may be needed to level your unit out.

How big are the units and what do they weigh?

If you are storing the unit at your home then ideally the rear garden, patio or driveway, but primarily somewhere with hard, level ground. We can set the units up on uneven ground, but that would need to be agreed with us prior to the installation of your unit as additional materials may be needed to level your unit out.

Is the unit weatherproof?

Yes, our units are weatherproof.

They will not leak, even with an extension added to them. We also offer insulation kits to go in the units for that added protection against the elements, these are available at an additional weekly cost.

Can I build the storage unit myself and save on the set up fee?

Sorry but no.

We can only allow our own trained technicians to build the units.

Can I build the storage unit myself and save on the set up fee?

Sorry but no.

We can only allow our own trained technicians to build the units.

Can you add more space to the unit if I run out of room?

Yes, we can.

Our storage units are expandable, so if you find that the unit you have ordered has filled up quicker than you thought, then we can just add and extension to it.

What areas do you cover?

Our mobile storage services cover London, Bedfordshire, Hertfordshire, and Buckinghamshire. However, if you’re just outside our catchment area, you can give us a call, and we’ll see if we can fix something up for you.

Can I cancel my unit delivery?

Yes, you can.

If you need to cancel an existing booking at any time, kindly call us on 0800 043 9302 or email office@doortostore.co.uk. Note that there is no charge to cancel the reservation, AS LONG AS it is more than 24 hours before the bookings schedule time. Cancellations within 24 hours of the scheduled time incur a charge equivalent to the full-service delivery charge.

How much notice do you need?

We work on a strict first come first serve basis, and we can work with as little as 24 hours notice; however, this is subject to availability.

Certain times of the year are busier than others, so we advise you book with as much notice as possible. This applies to both installations and de-installations.

If you wish to have your storage unit de-installed and collected, we require not less than 7 days notice.

Can I purchase boxes and packing materials from you?

Yes, you can purchase them directly on our website.

We provide a broad range of packing materials such as boxes, tapes, furniture covers etc. which can be delivered with your storage unit or before.

What are the payment terms?

No deposits required.

We accept payment via Visa, MasterCard, American Express, Electron, Switch, and Delta cards.

We will provide your first invoice and take payment upon delivery and set up of your storage unit. This is usually done using the details provided to us upon booking or on site using a mobile chip and pin card machine. Clients payment details are saved on our secure processing system for future seamless transactions. Storage invoices will be automatically sent out and the transaction processed every 4 weeks.

Note that after the initial 4 weeks minimum period, we charge the storage fee at weekly intervals. You will be refunded any over payment when you book your storage unit out of the store.

You can also book directly through our website after receiving your free quote.

Is there a minimum or maximum length for storage?

At Door to Store, the minimum length for storage is 4 weeks. After this period, the charging intervals change to weekly. Please note that billing occurs every 4 weeks.

There is no maximum length for storage, and we offer discounts and incentives for long term storage of 6 months and above.

Is there anything I can't store in the unit?

Yes, there is.

For us to give you the best customer satisfaction, we don’t allow the storage of the following;

Combustible, Flammable, Hazardous and/or Toxic Materials

These materials are considered inherently dangerous and may pose a threat to your storage units and the property around it. These materials include, but not limited to gasoline, compressed gas, propane tanks, kerosene, lamp, and motor oil, acid, grease, corrosives, fertilizers, paint, cleaners, chemicals, narcotics, or hazardous, toxic or biological waste. We also don’t allow firearms, ammunition, fireworks, asbestos and/or asbestos-containing products, and any form of explosives.

Perishable foods and animal products

We allow the storage of canned foods, however, we don’t allow the storage of perishable food products like pet food, meats, and other products that are likely to spoil and attract pests.

Stolen Items/Illegal Goods

We take this very seriously. If you don’t legally own the property, you can’t legally store it.

Live Plants

The climate inside a storage unit is not suitable for live plants, and we abstain from storing them. Storing live plants will lead to the death of the plants and attraction of insects and vermin.

Medical/Pharmaceutical Equipment

Though we accept some medical supplies and equipment, radioactive equipment and/or any radioactive containing material cannot be legally stored in our units.