Door to Store provides a convenient storage solution. We deliver a flat-packed storage unit to your property and assemble it in a suitable location. You can store your belongings in the unit for as long as you need. Once you’re finished, we will disassemble and collect the empty storage unit.
Frequently Asked Questions
How are the charges calculated?
Our storage units are charged on a weekly basis, with billing occurring every four weeks. There is a fee for the installation and de-installation of the storage units, and we offer discounts for long-term hires. For locations beyond 20 miles from the nearest base, mileage is charged at £2.00+VAT per mile.
What are the payment terms?
When booking, we require payment for the installation and four weeks of advance hire. We accept payment via Direct Debit, Visa, MasterCard, Electron, Switch, and Delta cards. For extended hires, we prefer payment to be set up via Direct Debit. Hire invoices will be automatically sent out, and transactions are processed every four weeks. After the initial four weeks minimum period, we charge the hire on a weekly basis, and any overpayment will be credited when you book your storage unit deinstallation.
What about security, insurance, and damage?
You are responsible for securing and insuring the storage unit and its contents. Our storage units are designed with two deadlocks on the door, providing enhanced security. It is important to properly engage the deadlocks whenever you leave the unit unattended, ensuring the utmost safety for your belongings.
While you are responsible for insuring the storage unit and its contents, it is worth noting that in many cases, contents stored in our units and sometimes the units themselves are typically covered by standard contents insurance policies. We recommend reviewing your existing insurance policy or contacting your insurance provider to confirm if your stored items and the unit are covered. They can provide guidance on any additional coverage you may need or assist in extending your policy to include the storage unit and it’s contents.
It is important to note that the company is not liable for any loss or damage to the contents of the unit. We advise taking necessary precautions to safeguard your belongings and regularly reviewing your insurance coverage to ensure adequate protection.
Additionally, any damage caused to the unit during the hire period will be your responsibility, and any necessary repairs or replacements will be billed accordingly at the end of the hire period. We encourage you to handle the unit with care and report any damages or issues promptly for timely resolution.
By securing your storage unit, obtaining appropriate insurance coverage, and being vigilant about any potential damage, you can ensure the safety and protection of your stored items throughout the duration of the hire period.
Is there a minimum or maximum length for storage?
The minimum length for storage unit hire at Door to Store is four weeks. After this period, the charging intervals change to weekly, with billing occurring every four weeks. There is no maximum length for storage, and we offer discounts and incentives for long-term storage of six months and above.
Where can the storage unit be placed?
For home storage, we recommend placing the unit in the rear garden, patio, or driveway, preferably on hard, semi-level ground. We can accommodate uneven ground, but additional materials may be required to level the unit, which needs to be agreed upon before installation.
How big are the units and what do they weigh?
Our storage units come in various sizes, starting from 2×2 meters (40 square feet) and weighing approximately 250kg per 2 meters when fully constructed.
Is the unit weatherproof?
Yes, our units are designed to be wind and waterproof.
Can I assemble the storage unit myself and save on installation?
Sorry, but only our trained technicians are allowed to move the panels and build the units. DIY assembly is not permitted.
What happens if I run out of space in my hired unit?
Our storage units are modular, so if you find that your ordered unit has filled up faster than anticipated, we can add an extension to it.
What areas do you cover?
Our primary base is located in Luton, Bedfordshire. However, we proudly serve customers throughout the entire UK. It’s worth noting that we are actively working on expanding through franchising, so don’t hesitate to get in touch with us to inquire about the possibility of a Door To Store franchise coming to your area. We’re excited about the potential to bring our convenient storage solutions closer to everyone!
Can I cancel my unit delivery?
Yes, you can cancel an existing booking. If you need to cancel a reservation, kindly call us or email us at least 7 days before the scheduled hire start date to avoid any charges. Cancellations made within 7 days of the scheduled start date will incur a charge equivalent to the full-service installation charge.
How much notice do you need?
We operate on a first-come, first-served basis and can work with as little as 24 hours’ notice, subject to availability. During busier times, it’s advisable to book with as much notice as possible for both installations and de-installations. For de-installation and collection, we require a minimum of 7 days’ notice.
Are there any items I cannot store in the unit?
Yes, there are certain items that cannot be stored. These include combustible, flammable, hazardous, and/or toxic materials such as gasoline, compressed gas, propane tanks, and various chemicals. Perishable foods, stolen items, illegal goods, live plants, and radioactive materials are also prohibited.
Please note that the above information is subject to change, and it’s always best to contact us directly for the most up-to-date details and any specific inquiries you may have.
